As part of our delivery service, upon arrival our drivers must check your new furniture with you and will photograph each item before you sign to receive the delivery. A copy of the photographs taken along with your proof of delivery are then automatically emailed to you. This process ensures complete peace of mind. This is a mandatory service and you must have the items unpackaged and checked otherwise you void any right to return.
We check and photograph every item with you before you sign to receive your furniture into your care. On the extremely rare occasion that a fault is discovered post delivery, please rest assured it will be dealt with promptly. Contact us at email@example.com within 14 days of your order being delivered. When contacting us, please include photos and a video of the fault where possible. We'll assess your issue and arrange to collect it from you. We can either give you a refund or order you a replacement.
All returns must be in the original packaging. Without original packaging it may not be possible to return an item.
If you need to return an item because it's damaged, or because of something we've done wrong, we'll refund you the full price of your item plus your initial delivery charge and we won't charge you for the collection.
If you're returning an item because you've decided you don't like what you've bought from us, post delivery, we'll refund you the full price of your item minus your delivery fee and an additional collection fee of between £40-£80 depending on the item. There is no collection fee for returning an item at the point of delivery.
Once we have collected and inspected your return, we will notify you of any refund amount. If your product shows obvious signs of use, we may only grant a partial refund on your item. Any refund will be applied to your original method of payment unless that payment was cash where a refund will be made by bank transfer. No refunds are given at the door upon collection. Please allow 48 hours from the point of collection for refunds to be processed. Card transaction refunds can take 3-5 working days once approved (subject to your card provider’s terms and conditions).